Respecting your privacy and the law
The privacy of your personal information has always been important to us. We are committed to protecting your personal information and respecting your right to privacy. Our dental practice is bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant Health Privacy Principles under State legislation, as well as other applicable laws and codes affecting your personal information*. Within our practice our staff are trained to respect your privacy in accordance with our standards, policies and procedures. Our privacy policies are reviewed on a regular basis.
( *For example, those contained in the Health Records Act 2001 (Vic), Health Records and Information Privacy Act 2002 (NSW) or the privacy provisions contained in Part 2 of the Health Records (Privacy and Access) Act 1997 (ACT) or the Tasmanian Charter of Health Rights and Responsibilities.)
Collecting your personal information
Our dental practice usually collects information directly from our patients, carers or guardians. This may happen when you fill out an administrative form (eg medical history form) or when you give us personal information over the telephone or counter, or through our website. The information collected may include your name, postal or email address, date of birth, health fund membership, medicare card details, health information or other information our practice considers necessary.
In certain cases we collect your personal information from third parties. For example, we may collect information about your health and treatment from other health care professionals such as specialists or general medical practitioners.
Covid details for non-patients
We will collect details if required by a government directive.
As of Oct 2020 in Victoria this is the directive:
"Businesses must keep a record of the first name and phone number, and the date and time at which the person attended the facility. Where the patrons spend most of their time in a single space (i.e. a dining room, or a cinema), a record of the space used should also be kept. There is no need to keep multiple records if patrons move through multiple spaces. Records can be kept electronically or in hard copy.
Records should be kept for 28 days.
The record keeping requirement applies to all persons attending a facility or venue for longer than 15 minutes, which may include staff, customers, maintenance and delivery workers."
These covid specific details will not be used for any purposes other than as required by the government for contract tracing and will be deleted, where they do not form part of the health record, after 28 days.
Using and disclosing your personal information
At our dental practice we use health information for the purpose of providing you with healthcare. We only use your information for other purposes if :
Recalls or patient information sources
We may use or disclose your personal information to let you know about, and develop, products and services from the dental practice that might better serve your needs. For example, we usually send out a form of "patient reminder notices". You can contact us at any time if you no longer wish us to do so (see "Contacting Us" below).
Keeping your personal information accurate and up-to-date
We aim to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with better healthcare.
It is important that you notify the dental practice about any changes to your medical or health information. Health information would include medications and natural alternatives. If you do not provide us with this information the consequence may include (but not be limited to) :
If you believe your personal information is not accurate, complete or up to date, please contact us (see "Contacting Us" below).
Protecting your personal information
At our practice we may store information in different ways, including in paper and electronic form. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
Where we have electronic records systems or backups of our records it is possible that the practice may use a "cloud" storage provider located outside Australia. The practice will take reasonable steps to ensure that any offshore transfer complies with our obligations under Australian privacy laws.
Your privacy on the Internet
No intentional data collection is undertaken via 'secret' means on our website.
Links to Other Sites
You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.
Gaining access to your personal information
You can gain access to your personal information. This is subject to some exceptions allowed by law. (We will give you reasons if we deny access.)
In some cases we may be able to deal with your request over the telephone or over a counter. A signed consent form will be required to transfer your records to or from the practice. Our staff will assist you with the appropriate form.
Using Government Identifiers
Although in certain circumstances we are required to collect government identifiers such as your Medicare number or Vet Affairs card number, we do not use or disclose this information other than when required or authorised by law or unless you have voluntarily consented to disclose this information to any third party.
Dealing with us anonymously or with a pseudonym
You can deal with us anonymously with a pseudonym where it is lawful and practicable to do so. We do need to be able to uniquely identify your dental records so you would be required to remember your pseudonym details.
Resolving your privacy issues
If investigation is required we will keep you advised of progress. If staff are unable to resolve the matter, it will be escalated as appropriate to facilitate resolution.
For more information about privacy in general, you can visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au
Collecting your information
E-mail management - how we use and disclose your information
Our Intellectual Property
Links from this web site
We are committed to protecting and respecting your privacy on our web site.
This policy statement explains how we collect information and how we use it.
In general we do not collect personal identifying information about you when you visit our site. Unless you choose to provide information to us you can visit our site without telling us who you are or revealing other personal identifying information. The information we receive depends upon what you do when visiting our site.
Collecting your information
We do not, as standard practice, collect personal information through this website. If for any reason we do collect personal information through your use of this website the purpose of use will be explained on the web site.
We may offer the service of collection of change of address information and personal information/medical history for new patients. This service may or may not be offered on this site. If offered it is only intended for people who have already made an appointment with the dentist and have been advised that this service is now available for this practice.
Information sent via this web site will be via standard unencrypted email form unless otherwise stated. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We cannot give an absolute assurance that the information you provide will be secure at all times. You accordingly do so at your own risk and we will not be held responsible for events arising from unauthorised access to your personal information.
No information will be stored on databases within this web development for further use.
When you visit this website to look at or download information from it, our web hosting company makes a record of your visit and records the following information for statistical purposes: your servers address, your domain name if applicable, the date and time of you visited our website, the pages you accessed and documents downloaded, the previous website you have visited, and the type of browser you are using. If you visit our site to read or download information, we record the following for statistical purposes:
The above information is used to develop statistics, which allow us to assess the number of visitors to the different parts of our site, discover what information is most, and least used, and help us make our site more useful to visitors.
No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the Web Hosting company logs.
This web site contains links to other sites. We are not responsible for the content and the privacy practices of other web sites and encourages you to examine each sites privacy policies and make your own decisions regarding the reliability and correctness of material and information found.
The Internet is not a secure environment. If you send us any information, including your email address, it is sent at your own risk.
E-mail management - how we use and disclose your information
Email addressees and personal information via the change of address or patient information form are emailed using standard protocols directly to the practices email address. The information is not permanently stored on a database associated with this web hosting company or developer. If you are worried about the sensitivity or security of your information please contact the practice directly by phone or when you next visit the practice.
Any information collected by the dentist is viewable and changeable at the dental practice.
If at any time you believe we have not adhered to the principles referred to in this privacy statement or have any other comments on these principles, please notify firstname.lastname@example.org.
We will not use or disclose any personal information for any other purpose without your consent. If we do, it will only be disclosed to someone else as required by law.
At present this web site does not use any cookies on its site.
A cookie is a small message given to your web browser by a web site server. The browser stores the message, and the message is then sent back to that server each time the browser requests a page from that server. A cookie will not store personal information unless you give this information.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer. This will give you the choice whether to accept a cookie or not.
Please note that some browsers can be configured to allow cookies to be accessed by servers other than the originating server.
Please feel free to contact us if you have any questions, comments or would like more information concerning how we handle information or any privacy issues.
© This information is subject to Australian copyright laws
We are not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of the content. This includes, but is not limited to, the transmission of any computer virus.
We makes no warranties or representations about this website or any of the content. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content or the information on it.
Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or the content is limited as provided under the Trade Practices Act 1974 (s 68A). We will never be liable for any indirect, incidental, special or consequential loss arising out of the use of this website, including loss of business profits or health or medical consequences.
Our Intellectual Property
Some of the copyright in the content may be owned by someone else and is included on our website under a licence or agreement.
You may only access and use the content for non-commercial or personal use unless you have prior written approval from us. You may print out any content on this website for your personal use. All other use, copying or reproduction of this website or any part of it is prohibited (except to the extent permitted by law). None of the content or any part of it may be reproduced on any other Internet website.
If you seek to reproduce or otherwise use the content in any way it is your responsibility to obtain approval for such use where necessary.
Links from this website
Our website is linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.
40 Bell St
Heidelberg Heights VIC 3081 AU
Dr Tze-Howe Chan BDSc(Melb)
Dr Lancy Qin BDSc(Melb)